FAQ

Insurance Plans

MCP accepts a variety of health insurance plans. Insurances accepted may vary from physician to physician and are subject to change without notice. Please check with the office you wish to visit before your appointment to ensure coverage.

  • Aetna
  • BCBS
  • Cigna
  • United Health Care
  • Medicare
  • Medicaid
  • Tricare
  • Medicare Advantage
  • Medicaid

HMO plans such as Amerigroup, Humana, Superior, and Scott and White Health Plan.


Cancellations and Missed Appointments

Metroplex Clinic Physicians reserves your office appointment time slot exclusively for you. As a courtesy to our staff and other patients needing to be seen by our physicians, we request at least 24 hours’ notice for cancellations and/or rescheduling of an appointment

Pharmacy Refills

To assist in getting your medications refilled in a timely fashion, please submit your requests for prescription refills directly to your pharmacist. The pharmacy will then fax over a refill request, and once authorized by your physician, the prescription will be called into your pharmacy to be filled.

To avoid going without your medications and last minute requests, please anticipate the need for refills and give your pharmacist approximately 48-72 hours advance notice.

Please note that some refills may require the patient to first be seen by a physician.

Lab Work

For the convenience of patients at off-campus clinics, those offices offer on-site lab draws. On-campus clinics will be sent to Metroplex Hospital Outpatient Lab and the results are returned to the ordering physician in a reasonable time period to aid in your diagnosis, treatment, and care.

Imaging

To schedule imaging services, please call (254)-519-8500.

You are required to bring a physician order for imaging services, a current ID, and insurance card with you to your appointment.

Metroplex Health System are here for your imaging needs.


Request Medical Records

To request a copy of your medical records, please click here to download the Request for Access to PHI Form. After you print and complete the form, you may either:

  • Bring it directly to the office
  • Fax it to your physician’s office
  • Or drop it in the mail

Once the form is received, we will then release your records accordingly.

Medical records are the property of Metroplex Clinic Physicians. Records are transferred to another physician as a courtesy at no cost. A personal copy of your medical records will cost $25 for the first 50 pages, and $.50 per page thereafter.

Our Location

Menu